Touchpoint
Surface an Engagement. Elevate the Experience.
Touchpoint is built for the Way You Do Business
Touchpoint isn’t just a portal — it’s a dynamic interface layer that adapts to your systems, your workflows, and your customer journeys.
Whether you're managing complex B2B transactions, long-tail service engagements, or multi-step fulfillment, Touchpoint gives you the structure, clarity, and flexibility to support it.
All without rearchitecting your backend.
Because real commerce doesn’t follow a template. And now, your interface doesn’t have to either.
Most systems surface an order, a quote, or a ticket. Touchpoint surfaces the engagement — a structured, evolving layer that captures the full context of the buyer–seller relationship.
Touchpoint not just a customer portal. It’s an interface between people and process — designed to reflect the way real-world commerce works.
What is an Engagement?
An Engagement is an abstracted, structured object that connects:
Every Role. Every Step.
Not just buyers and sellers. Capture all participants in the process across the full lifecycle of a commerce engagement - flexible to your commerce ecosystem.
Actions and outcomes
Maintain awareness of the full journey — what’s already happened, what’s coming next, and what matters most in the current moment.
Beyond quotes and orders
An engagement isn’t limited to quotes or orders — it can evolve into any commerce model: drop-shipped, marketplace, multi-warehouse, made-to-order, click-and-collect - anything your workflow demands.
Why Engagements, Not Just Orders?
Traditional portals show a fragment — an invoice here, a shipment there. But real interactions are fluid. They stretch across:
Multiple systems
Connect data across tools. Touchpoint brings your unique way of doing commerce into one clean, unified view — focused on what matters to your customer.
Multiple moments
Enable the full journey. Every step, always in context. Free from the limits of standard orders and carts.
Multiple outcomes
Support any path forward — quotes, orders, reorders, support, or long-term relationships. Don’t ditch your ERP — leverage it, extend it, and make it customer-friendly.
By surfacing the engagement, Touchpoint gives your customers a clear, unified view of everything that matters — without leaking internal complexity.
Touchpoint interfaces emerge
from structure.
Not fixed templates.
from structure.
Not fixed templates.
Touchpoint’s UI isn’t built — it’s described.
Gone are rigid templates or static views.
Instead, Touchpoint renders directly from your data structure creating a UI that reflects the logic of your business — not the constraints of your frontend code
A UI that listens to your data
Touchpoint renders interfaces directly from your data model, not rigid layouts or custom code.
Adaptive by Design
Touchpoint’s interface evolves as your data does. Add a field, change a structure, introduce a new flow — the UI updates automatically, without rework.
One Model, Many Views
The same engagement powers multiple frontends — buyer portals, seller dashboards, internal tools — each rendered from the same underlying platform.
Data is the Interface
No templates. No wiring. Touchpoint renders what the data defines — letting structure, state, and logic drive exactly what the user sees.
This means faster iterations, lower overhead, and a customer experience that stays in sync with how your business actually works.
Surface what matters.
Structure a commerce journey.
Dont be limited by your back office.
Structure a commerce journey.
Dont be limited by your back office.